Privacy Policy

Effective date: 01/02/2025

We at Albert Learning sincerely value your privacy and are committed to safeguarding your personal data in compliance with relevant data protection legislation, such as the General Data Protection Regulation (GDPR). The purpose of this privacy statement is to provide you with an understanding of how we manage your data while you use our learning platform online. You recognize and consent to the practices outlined in this policy by using our services.

1. Data Controller

The entity responsible for managing your personal information is:

Albert Learning
57 Rue du Rouet 13008 Marseille, France
E-mail: contact@albert-learning.com

2. Information We Collect

To provide you with the best possible experience, we collect certain types of information, which may include:

• Personal Details: Such as your name, email address, phone number, and billing information.
• Demographic Data: Including age, gender, country of residence, and language preferences.
• Learning Data: Such as course progress, lesson attendance, exercise results, and feedback.
• Technical Information: Like your IP address, device type, browser details, and usage patterns.
• Payment Information: Processed securely through trusted third-party providers (Stripe, Razorpay, Tazapay). In some cases, we may retain limited payment details for subscription renewals.
• Communication Data: From interactions such as emails, chat logs, and customer support inquiries.

This information helps us:

• Deliver and continuously improve our online learning services.
• Manage payments and subscriptions efficiently.
• Keep you informed about your account and lessons.
• Personalize your learning journey by recommending courses tailored to your interests.
• Fulfill our legal obligations and uphold our terms and conditions.

3. Legal Basis for Processing

We use the following legal bases to treat your personal data:

• Contract Performance: To offer the services you requested in accordance with the terms and conditions agreed upon during registration.
• Consent: When you have given explicit consent for specific uses of your data (such as receiving marketing communications).
• Legitimate Interests: To improve our services, ensure platform security, and prevent fraud.
• Legal Requirements: Comply with all applicable laws and rules.

4. Data Sharing and Transfers

Your personal information is always kept safe and secure and is never sold or rented to third parties. However, in certain circumstances, we may share your data with:

• Trusted Service Providers: Such as payment processors and IT support teams, who assist us in delivering our services.
• Legal Authorities: When mandated by legislation or to safeguard our interests and rights.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new owner.

If your data is transferred outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place to protect your information.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal requirements. For example:

• Account information is retained while your subscription is active and for a reasonable period afterward.
• Payment records are also retained for 10 years as mandated by French tax laws.

6. Your Rights

Under French and EU data protection laws, you have the following rights regarding your personal data:

• Access: You may request a copy of the personal data we hold about you.
• Correction: You can ask us to update or correct inaccurate or incomplete information.
• Erasure: You may request the deletion of your data under certain conditions.
• Restriction: You can ask us to limit the processing of your data in specific situations.
• Data Portability: You have the right to receive your information in a structured, commonly used format.

To make a request regarding your data, please contact us at contact@albert-learning.com.

7. Data Security

We take data security very seriously and have put in place comprehensive safeguards to prevent unauthorized access, loss, or abuse. These measures include encryption, secure servers, and regular security audits.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your user experience on our platform. You can manage your cookie preferences through your browser settings.

9. Children’s Privacy

We are committed to protecting the privacy of children. If we become aware that we have collected data from a child without parental consent, we will take prompt steps to delete the information.

10. Changes to This Policy

This Privacy Policy may be modified periodically to reflect changes in our practices or regulatory requirements. Any modifications will be disclosed on our website along with the new effective date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, we are here to help. Please feel free to reach out to us at:

Albert Learning
57 Rue du Rouet 13008 Marseille, France
E-mail: contact@albert-learning.com
Phone: +33 1 87 66 33 52